If you have a complaint or concern with your care, please contact: 

• For all outpatient services, contact Emily Williams, RN, BSN, Vice President, Chief Operating Officer at 989-266-5276 

• For the Partial Hospitalization Program or Intensive Outpatient Program, Contact Jennifer Whyte, RN, MSN, Vice President, Director of Program Development at 989-662-3768 

If you're not satisfied with your response or feel any of your rights as a patient have been denied, below is the information to file a complaint. 

• Call the toll-free Complaint Hotline at 800-882-6006 

• Complete a Health Facility Complaint Form (BHS-OPS-361) and mail to: 

• 611 W. Ottawa Street – Central; PO Box 30664 Lansing, MI 48909 

• Complete and submit the Complaint Intake Form on the internet at https://apps.lara.state.mi.us/BscComplaintIntakeForm 

• Centers for Medicare and Medicaid Services, Beneficiary Complaint Response Program, by calling 1-800-MED-ICARe (1-800-633-4227).  For the hearing impaired please dial 1-877-486-2048. 

• Submit a letter with the following information: 

• Complainant’s name, address and phone number 

• Facility name and location 

• Patient name and location 

• Date & Nature of incident 

• Mail written complaints to: 

• Michigan Department of Community Health Bureau of Health Systems 

  Complaint Investigation Unit 

  PO Box 30664 

  Lansing, MI 48909 

  Phone: 800-882-6006 (toll free) FAX: 517-241-0093 

OR 

• The Joint Commission 

  Office of Quality Monitoring 

  One Renaissance Boulevard 

  Oakbrook Terrace, IL 60181 

  Fax to 630-792-5636 or 

  www.jointcommission.org, using the “Report a Patient Safety Event” link in the “Action Center”